Turn messy engineering requests into triage-ready tickets.
MashWork sits in front of Jira, Linear, and GitHub. It captures requests from anywhere, structures them, chases the missing details, and hands your team clean tickets ready to triage.
Sits before your tracker — Jira · Linear · GitHub
The problem
Your team is doing intake by hand.
Requests arrive as vague emails, half-filled forms, and raw webhook alerts. Someone has to read each one, reword it, figure out the priority and the right team, chase the missing details, and retype it into the tracker. Every single time.
How it works
From messy request to developer-ready work.
Capture
Requests come in from a form, a forwarded email, or a webhook — into one inbox.
Normalize
Each one is structured: title, summary, type, severity, target team, components.
Validate
A human approves, edits, or reroutes — nothing goes out without a check.
Handoff
The clean ticket is created in Jira or Linear, with full context and a link back.
Inside MashWork
See exactly what your team gets.
The same screens your reviewers use every day — structured requests, confidence scores, and a human check before anything ships.
Request detail
Structure and review, side by side.
The raw request on the left, MashWork's structured version on the right — with a confidence score and the exact fields your team triages on.
Hey — a bunch of our users keep hitting an error when they upload big CSV exports (~60MB). It just spins for a while and then fails. Can someone take a look? Thanks!
- Title
- Users cannot upload CSV files larger than 50MB
- Type
- Bug
- Severity
- High
- Target team
- Platform
- Components
- uploads · api
- Is there a hard limit requirement (e.g. 200MB)?
- Which environments are affected?
Review queue
Nothing ships without a human.
Every structured request waits in the review queue. A person approves, edits, or reroutes — and each action is logged to the timeline.
- Approved by Alex Morgan10:31 AM
- Structured by MashWork10:30 AM
- Received via email10:28 AM
Features
Everything the intake step needs. Nothing it doesn't.
Multi-source intake
One pipeline for every request, no matter where it starts.
Ticket structuring engine
Every raw request becomes a clean object with the fields your team actually triages on.
Missing-info loop
If a request is incomplete, MashWork asks for what's missing and waits — before it ever becomes a ticket.
Human triage review
A person stays in control of every handoff. Approve, edit, reject, or reroute in one click.
Handoff to your issue tracker
Once approved, the ticket is created in your tracker with the original context attached and a link back to MashWork — so nothing is lost in translation.
Stop retyping requests by hand.
MashWork is opening early access to a small group of engineering teams. Request access, get in early, and help shape it.
We're putting the finishing touches on it — beta access opens soon.